Consumer protection

If you bought something from us as a consumer and we couldn't sort out a problem together, you can turn to an independent body instead of going to court. These are the official places to start.

Please write to us first at : most problems are quickest to fix directly.

Romania: alternative dispute resolution (SAL)

The National Authority for Consumer Protection (ANPC) runs SAL, the out-of-court procedure for disputes between consumers and traders in Romania. You can file a SAL complaint online.

How SAL works, on anpc.ro

European Union

The EU's online dispute resolution (ODR) platform closed on 20 July 2025. The European Commission now points consumers to these services:

Consumer redress in the EU: find a dispute resolution body in any member state
European Consumer Centres Network (ECC-Net): free help with cross-border disputes
European Consumer Centre Romania
Your Europe: resolving consumer disputes